Construction

General contractor or several contractors: which pays off?

For a shop, office or building fit-out, the client can choose one general contractor who is responsible for everything, or sign contracts directly with separate builders, electricians, ventilation and plumbing companies. Both routes have their place.

The key difference

General contractorSeveral contractors
Contractsoneas many as there are trades
Who coordinates the workthe general contractorthe client or their project manager
Responsibility for the deadlineone partysplit; each is responsible only for their own part
Disputes between tradesresolved by the general contractorresolved by the client
Priceincludes coordination and a risk marginmay look lower, but the coordination is your time
Warrantyone point of contacta separate one for each trade

When a general contractor pays off

  • there is a hard opening date — a shop in a shopping centre, for example;
  • the work involves many building systems that have to be coordinated with each other;
  • you do not have your own construction project manager;
  • other tenants are working on the site, or it stays in operation;
  • you want one point of contact and one warranty.

When separate contractors can work

  • the job is small and simple — one or two trades;
  • you have an experienced project manager who coordinates the work day to day;
  • the deadline is flexible;
  • you already have a good long-standing relationship with specific tradespeople.

Where the hidden costs arise

With several contractors, the most expensive part is usually not the work itself but the interfaces between trades: who is responsible for the hole in the wall for the ventilation duct, who closes up the ceiling after the electrician, who waits while someone else finishes. Every idle day or piece of rework stretches the timeline, and none of the contractors has to answer for it.

A general contractor takes on these risks and prices them in. If the price and the risks need to be visible, we use the Open Book model, where all costs and the general contractor's fee are transparent.

How ITTU works

ITTU acts as general contractor: building works and building systems in one programme, with one person responsible for the project from proposal to handover. After handover, we can continue to look after the site under a service contract, because we know the systems from having installed them.

Updated 03.10.2026 · ITTU

Frequently asked questions

Related pages: Commercial fit-out · Design & Build · Open Book

Is a general contractor more expensive?

The headline price is often slightly higher, because it includes coordination and risk. The total cost is often similar or lower, because there is no idle time, no rework and no client time spent on coordination.

Who is responsible for the warranty if the work was done by subcontractors?

If the contract is with the general contractor, the general contractor is responsible to the client for the warranty on all the work.

Can a general contractor be used for only part of the work?

Yes. For example, the general contractor fits out the premises and installs the building systems, while the client supplies the furniture and process equipment. The boundaries are set in the contract.

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